Shipping Policy
Thank you for shopping with KEPOW! We work hard to prepare and dispatch your order as quickly as possible so you can start riding sooner. We have local warehouses in Germany, Spain and the United States, and shipments are prioritized for dispatch from local warehouses whenever possible.
Order Processing Time
All orders are processed within 1–2 working days after payment confirmation (excluding weekends and holidays).
During peak periods, promotions, or stock adjustments, the processing time may take up to 3 working days.
Shipping Range & Estimated Delivery Time
| Product Type | Shipping Warehouse | Shipping Country | Est. Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Electric Scooters | EU Warehouse | France, Spain, Italy, the Netherlands, Belgium, Austria, Poland, the Czech Republic, Denmark, Sweden, Finland, Portugal, and all other EU countries | 3–7 business days | FREE |
| Electric Scooters | EU Warehouse | Switzerland, Norway | 7–12 business days | FREE |
| Electric Scooters | US Warehouse | United States | 3–7 business days | FREE |
Delivery times are estimates and start from the moment your order leaves the warehouse. During peak seasons or under force majeure, delivery may take slightly longer.
Please note: for non-EU orders, our customer service team will email you after checkout to request your ID card or passport number for customs clearance — we kindly ask for your cooperation, and you may also send it directly to marketing@kepow.net so we can process your order as quickly as possible.
Shipping Methods
We offer standard and expedited delivery options. Shipments are carried by leading international couriers such as DHL, UPS, and FedEx, and the carrier may vary based on your delivery address and warehouse availability. Depending on your location, your parcel may be delivered by one of the following carriers:
| Region | Carrier | Tracking Link |
|---|---|---|
| Europe (pan-EU) | DPD | https://www.dpd.com/tracking |
| Europe (pan-EU) | DHL | https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html |
| Europe (pan-EU) | UPS | https://www.ups.com/track |
| Europe (pan-EU) | FedEx | https://www.fedex.com/en-us/tracking.html |
| Europe (pan-EU) | GLS | https://gls-group.com/GROUP/en/parcel-tracking/ |
| Nordics | PostNord | https://www.postnord.se/en/our-tools/track-and-trace/ |
| Norway | Bring | https://www.bring.no/en/services/tracking |
| France | Chronopost | https://www.chronopost.fr/en/track-your-parcel |
| France | GEODIS | https://espace-client.geodis.com/services/destinataires/#/fr/login |
| Spain | SEUR | https://www.seur.com/miseur/mis-envios |
| Spain | Correos | https://www.correos.es/es/en/tools/tracker/items |
| Italy | BRT | https://vas.brt.it/vas/sped_numspe_par.htm |
| United Kingdom | Evri | https://www.evri.com/track-a-parcel |
| United Kingdom | Royal Mail | https://www.royalmail.com/track-your-item |
| China-origin shipments | CNE | https://www.cne.com/ |
Can’t find your carrier above? You can also check the delivery status from the “My Orders” page on our website.
Shipping Fees, VAT, Customs, and Import Taxes
We offer free shipping on all electric scooter orders. All orders shipped include local VAT in the displayed price. We are not responsible for any additional customs or import charges imposed by your country.
Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number and carrier information. You can track your parcel via the carrier’s website (see the carrier list above) or the “My Orders” page on our site.
If you have any questions about your shipment, please contact our support team and we will be happy to help.