How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 14 days for damaged, defective, incorrect, unopened, or unused products. Products with quality issues may be eligible for replacement within 14 days of purchase. Opened products are not eligible unless there is a quality issue. Items must include their original packaging, accessories, and manuals; used or damaged products, products missing original packaging, and marked non-returnable products are excluded. Return shipping is covered for quality issues; otherwise, the customer pays. Refunds are processed within 5-7 business days after receipt and issued to the original payment method. Read the full policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

Once a parcel is dispatched and cannot be intercepted, contact our support team to arrange a return after delivery; you are responsible for round-trip shipping fees. Pre-orders cancelled for personal reasons before shipment are subject to the transaction fee.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

How can I contact you?

You can reach us at marketing@kepow.net. We'll get back to you as soon as possible.

You Guys have a number ?

You may call this phone number for business inquiries: +8618062663967.

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